How could the world be less frustrating? This moblog brings you on a tour of problematic technology. We will collectively ruminate on what is wrong with these experiences, and we hope this create a fertile breeding ground for new solution memes. To avoid being excessively negative we will also occasionally post good designs along with the bad. This blog is informal and partially submitted from mobile phones, so please excuse brevity and spelling.
Place: sea-tac airport
Design issue: Wouldn't it be better if baggage claim signs not only told you what flight they were currently servicing, but also the NEXT flight they were going to handle? Then when they were late, and you are early, you know where to go. The public displays (flat-screen tvs) have this info, but it isn't at the location where its most relevant - where your bags will come out.
posted by axup @ 12:35 PM
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Jeff Axup, Ph.D, is an user experience leader, designer, and theorist. His doctoral research, conducted in Brisbane Australia, focused on developing mobile device concepts and research methods for studying communities of backpackers. Jeff is the Director of User Experience at Websense, Inc where he built the group from the ground up. He keeps active in his spare time with three startups related to digitial business cards, iPad-based bilingual children's books, and educational interactive toys. Jeff is passionate about the following topics: mobile social networks, e-learning, tablet computers, pro-social technologies, the social impact of design, and steampunk.
This work is licensed under a Creative Commons Attribution-ShareAlike 2.5 License. 
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