Saturday, September 30, 2006

Baggage claim signs

Place: sea-tac airport

Design issue: Wouldn't it be better if baggage claim signs not only told you what flight they were currently servicing, but also the NEXT flight they were going to handle? Then when they were late, and you are early, you know where to go. The public displays (flat-screen tvs) have this info, but it isn't at the location where its most relevant - where your bags will come out.

Polution of audiospace

Place: The San Jose Airport

Design Issue: This airport seems to think it can announce anything it pleases all the time over the intercom. Even security information you already know and which isn't really applicable anymore anyhow as you've already made it past security. Alaska Airlines also loves abusing its captive audience with credit card advertisements for five minutes while on the plane. Mp3 players are part of the solution to reclaiming the right to control your peripheral senses, but they aren't a complete solution. How could we gain more universal control over what we have to take in?